Question 1

What is a luxury serviced apartment?

Accepted Answer

A luxury serviced apartment is a fully furnished, hotel-grade private residence combining the space and privacy of a home with five-star hotel amenities, housekeeping, concierge service, and a fully equipped kitchen. Unlike hotel rooms, serviced apartments offer separate living areas, full kitchens, and private entrances.

Question 2

Which areas of London do you operate in?

Accepted Answer

We operate 3 residences in London, all in Canary Wharf (E14). These are our own residences, owned and operated by Luxury Experience AI. We also have a curated list of luxury apartments across London, which you can book through our online concierge, and we always say whose apartment it is before you book.

Question 3

How much does a luxury serviced apartment in London cost?

Accepted Answer

Nightly rates run from £275 to £580: 1-bedroom residences from £275 to £427 per night and 2-bedroom residence at £580 per night. Each booking adds a per-stay cleaning fee (£80–£120) and a 5% service fee. The total you see before paying is the total you pay.

Question 4

How is Luxury Experience AI different from a luxury hotel?

Accepted Answer

We offer fully private residences with no shared lobbies and no other guests behind your door. You receive a complete home, separate living space, full kitchen, private bedrooms, plus a concierge desk and a 24/7 AI concierge. In the residences we own and operate, the team you contact is the team that holds the key, and across our curated list of luxury apartments in London we always tell you whose apartment it is before you book.

Question 5

How does the AI concierge work?

Accepted Answer

Describe your ideal stay in natural language, no forms, no menus. The AI knows our live portfolio, recommends the right residence for your party and preferences, and takes you straight to booking. It is available 24 hours a day; our human concierge desk operates 09:00–22:00 for complex or sensitive requests.

Question 6

How do I book, and how do I pay?

Accepted Answer

Book directly on each residence page: choose your dates and party size, and pay securely by card at the moment of booking. Your reservation is confirmed instantly, with a confirmation email on its way before you close the tab. If plans change, cancellations arranged with our team are refunded in full to your original card.

Question 7

What is the minimum stay?

Accepted Answer

Minimum stays vary by residence, from 1 to 5 nights: The John Cabot takes 1 night, The William Jessop takes 1 night and The Mellish Residence takes 5 nights. Extended stays are welcome, up to 180 nights in selected residences, which suits relocations and project-based corporate housing.

Question 8

Are the apartments pet-friendly?

Accepted Answer

Yes, The Mellish Residence welcomes pets by prior arrangement, at £50 per night. Our other residences are not pet-friendly, so tell the concierge when you book and it will place you correctly.

Question 9

What is the Luxury Experience AI membership?

Accepted Answer

Membership is by application, for individuals and companies who stay regularly. Private members receive priority access to residences before public release, 10% off the full price of every stay in our own residences when booking signed in, and a concierge that retains preferences between stays. Applications are reviewed personally, typically within two business days.

Question 10

Can you handle corporate housing and company stays?

Accepted Answer

Yes. Corporate membership provides a standing arrangement across the portfolio: consistent residences for relocations and rotating leadership, residences as private venues for offsites and client entertainment, and consolidated reporting of stays and spend for your finance team.

Oasis Etihad Stadium

Chairman's Club (Platinum)

Private Viewing Boxes

Tunnel Club Premier (Platinum)

Zadies (Silver)

Cross Bar (Silver)

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